What is the protocol for assisting guests with mobility devices on a ride with a fixed restraint system?

• A. Refuse service to mobility devices.
• B. Use accessible loading equipment per policy, secure the device or assist with alternative seating, and ensure guests are properly briefed on restraint release and emergencies.
• C. Remove mobility device completely.
• D. Ask guest to transfer to non-mobility seating only.

Answer: (B)

Safety procedures for assisting guests with mobility devices on rides with fixed restraints require using accessible loading equipment per policy, securing the device or assisting with alternative seating, and briefing guests on how to release restraints and what to do in emergencies. This approach recognizes that a fixed restraint system cannot accommodate a loose device, so staff must rely on approved loading equipment to position the device safely, then either secure it to prevent movement or help the guest choose an alternate seating arrangement compatible with the ride design. A clear briefing about restraint release and emergency procedures empowers the guest to respond quickly if needed, ensures safe egress, and helps staff manage the ride safely. Refusing service or removing the device can create unsafe conditions or violate policy, while insisting on non-mobility seating may be impractical or inappropriate for the guest’s needs. Following the policy keeps the guest safe, supports accessibility, and maintains ride integrity.